At Tap Diamond, we want you to shop with confidence, knowing that we stand behind the craftsmanship and durability of our items.
To give you peace of mind, we offer a one-year warranty on all eligible products. This warranty covers certain repairs and replacements under specific conditions outlined below.
warranty period
We offer a one-year free warranty, which applies as long as your item(s) are within one year from the delivery date shown for your package.
Coverage
1. Stone Detachment:
If the center stone falls off, please save it carefully and take it to your local jeweler for repair, we will cover the cost after you provide us with the invoice or receipt (no more than $100).
2.Loose Prongs:
If the prongs of your piece were loosened, please tighten them with your local jeweler, we will pay the cost after you provide us with the invoice or receipt (responsible for one time only & no more than $50).
3.Special Cases:
The above scenarios relate to general situations only. In certain special cases, we will take the situation as it arises.
4. Disclaimer:
Damages caused by human/external factors are outside our warranty coverage for manufacturing defects.
Conditions and Exclusions
You must be the original purchaser to utilise this service.
Certain things not covered by this warranty (but not limited to) are:
- Any damage or trauma caused to the ring.
- Discolouration caused by chemicals, make-up, swimming pools, hot tubs or bathing.
- Prongs being damaged by trauma
- Overtime wear. (gold is a soft metal by nature and overtime may require building up).
- Worn out prongs or bent prongs, resulting in the stone falling out.
Contact Us
If you have a specific concern that is not listed above, please share your thoughts with our customer service team at 59085158@qq.com! Our professional advisors are always available for any assistance you may need.